Please note that many of our games now include an in-game Support/FAQ system. Simply select the ‘Help’ option from the pause menu in-game to find up-to-date information and answers to common issues. You can also review the FAQs for specific games online here: https://appynation.helpshift.com/

If you’ve run into difficulties playing one of our games, the following information may help you to resolve the problem.

If you’re unable to find your specific query answered below, please get in touch with us by email: email_address

Please be sure to mention the affected game, the model and OS version of the device you’re using to play it (if known) and the store from which you originally downloaded the game. Please also describe the problem in as much detail as you can, including any error messages, and if possible the steps you took that led to the problem occurring.

Frequently Asked Questions

Q: I made an in-app purchase in one of your games and the item(s) didn’t arrive!

Please ensure that your device is connected to the internet and you have a valid payment method (e.g. credit/debit card or gift card) attached to the user account on the device.

If an in-app purchase is made successfully, you should see an on-screen confirmation. The item(s) ordered should then immediately appear in your game.

If the items don’t appear, something has gone wrong with the order in which case we suggest that you contact the store through which the order was placed to request a refund:

Apple/iTunes Customer Support: https://getsupport.apple.com/GetproductgroupList.do

Google Play Customer Support: https://support.google.com/googleplay/contact/play_request_refund_apps

Amazon.com AppStore Customer Support: https://www.amazon.com/gp/help/contact-us/general-questions.html

Windows Phone Customer Support: https://support.microsoft.com/en-us/contactus
(These addresses are correct at the time of publication.)

Q: What precautions can I take to safeguard my game progress, coins and tokens?

Most of AppyNation’s games store their game data locally on the device. As such, if the game is deleted or uninstalled, the data will be lost. As such, we only recommend that games be deleted and redownloaded as a last resort. As we do not retain any data remotely, we are unable to restore your data if it is deleted.

In the general case, we recommend backing up the data on your devices regularly. Please refer to the manufacturer’s instructions for more information.

Q: I completed a Tapjoy offer in one of your games but did not receive the listed reward!

You will need to contact Tapjoy customer support to let them know about the problem: https://support.tapjoy.com/supportal/

Very rarely, Tapjoy’s system will not correctly pass information back to the game to unlock the reward. In these cases, Tapjoy may be able to resend the reward.

Q: The game has started behaving erratically (failing to load, displaying an error message, etc.)

Please send us more information about the error via the email address above. We will investigate the problem and will endeavour to provide a solution or workaround.

Q: Can I use my accumulated coins to purchase more tokens (or vice versa)?

Unfortunately this is not possible due to the way the games’ systems are structured. Please note that our games are periodically updated with new features that may carry a coin and/or token cost, so if you find you have a surplus, it may come in useful later.