Please note that many of our games now include an in-game Support/FAQ system. Simply select the ‘Help’ option from the pause menu in-game to find up-to-date information and answers to common issues. You can also review the FAQs for specific games online here: https://appynation.helpshift.com/
If you’ve run into difficulties playing one of our games, the following information may help you to resolve the problem.
If you’re unable to find your specific query answered below, please get in touch with us by email:
Please be sure to mention the affected game, the model and OS version of the device you’re using to play it (if known) and the store from which you originally downloaded the game. Please also describe the problem in as much detail as you can, including any error messages, and if possible the steps you took that led to the problem occurring.
Frequently Asked Questions
If an in-app purchase is made successfully, you should see an on-screen confirmation. The item(s) ordered should then immediately appear in your game.
If the items don’t appear, something has gone wrong with the order in which case we suggest that you contact the store through which the order was placed to request a refund:
Apple/iTunes Customer Support: https://getsupport.apple.com/GetproductgroupList.do
Google Play Customer Support: https://support.google.com/googleplay/contact/play_request_refund_apps
Amazon.com AppStore Customer Support: https://www.amazon.com/gp/help/contact-us/general-questions.html
Windows Phone Customer Support: https://support.microsoft.com/en-us/contactus
(These addresses are correct at the time of publication.)
In the general case, we recommend backing up the data on your devices regularly. Please refer to the manufacturer’s instructions for more information.
Very rarely, Tapjoy’s system will not correctly pass information back to the game to unlock the reward. In these cases, Tapjoy may be able to resend the reward.